Ministers for the Department of Communications and the Arts

Review of the national Triple Zero (000) operator

8 July 2014

The Australian Government is reviewing the operation of the national Triple Zero (000) operator to ensure that the national operator arrangements take advantage of new technologies and are able to provide improved services into the future.

The Triple Zero service is a highly trusted and reliable service for all Australians when they need to request emergency assistance. Over the years this service has helped save many thousands of lives. But it can be made even better by adapting to new technologies.

The current arrangements for the national Triple Zero operator were established when voice calls from landlines dominated the telecommunications landscape. Now around two-thirds of calls come from mobile phones. Communications technology continues to advance, presenting new and exciting opportunities to improve the existing voice arrangements as well as new ways for telecommunications users to access assistance.

The review is an important step in exploring how the Triple Zero service can take advantage of telecommunications advances and respond to changing community expectations. New services such as the Emergency + Smartphone App, which displays the phone's GPS coordinates for the caller to read out to the emergency operator, is a great example of how modern technology can be used to improve the Triple Zero service.

The review will focus on the Commonwealth-regulated national Triple Zero operator and Commonwealth regulation relevant to the Triple Zero emergency call service. It will work closely with the state and territory emergency service organisations, as they carry the responsibility for receiving and responding to emergency calls transferred from the national operator.

The Department of Communications has today commenced public consultations with the release of a discussion paper. Individuals and organisations are invited to contribute to the review by completing an online survey or making a written submission.

For more information about the review and how to contribute, visit

Submissions will be accepted until 22 August 2014 and the review will complete its report by March 2015.

Media contact: David Bold 0423 202 369

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